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For multilingual customer support
Move a customer from message to a translated browser call, preserve the service context, and create an auditable next step.
Built for support, onboarding, implementation, and account teams serving customers in multiple regions.
Text-only troubleshooting takes too many back-and-forth messages.
Customers cannot always install a dedicated meeting app.
A handoff can lose the original issue and agreed next step.
Send a link through the customer’s existing messaging channel.
Let both sides speak and see translated text in real time.
Attach the conversation outcome to the customer record.
Turn a support message into a browser conversation link.
Use translated speech and text to clarify the issue.
Record the resolution, follow-up time, or required document.
Yes. The join flow is designed for supported mobile browsers as well as desktop.
No. Optional product analytics excludes audio, transcripts, names, messages, and customer content.