For multilingual customer support

Resolve customer issues without waiting for a shared language

Move a customer from message to a translated browser call, preserve the service context, and create an auditable next step.

Built for support, onboarding, implementation, and account teams serving customers in multiple regions.

What slows multilingual support

Text-only troubleshooting takes too many back-and-forth messages.

Customers cannot always install a dedicated meeting app.

A handoff can lose the original issue and agreed next step.

Send a link through the customer’s existing messaging channel.

Let both sides speak and see translated text in real time.

Attach the conversation outcome to the customer record.

Turn a support message into a browser conversation link.

Use translated speech and text to clarify the issue.

Record the resolution, follow-up time, or required document.

Can guests join from a phone?

Yes. The join flow is designed for supported mobile browsers as well as desktop.

Is conversation content used for optional product analytics?

No. Optional product analytics excludes audio, transcripts, names, messages, and customer content.